Corrections
Report a compatibility issue
Broadband products, firmware and provider rules change. Useful corrections include enough detail to reproduce and verify the affected rule instead of relying on an unsupported anecdote.
What to send
Email contact@hlonix.com with the country, ISP/service profile, router model, the Hlonix result or page involved, what appears wrong, and—when available—a current ISP or manufacturer source URL.
What happens next
The report is compared with the existing source and rule. If the evidence supports a change, Hlonix updates the relevant compatibility data and its review trail. If evidence conflicts, the result may be changed to a verification-needed outcome rather than forcing a definitive answer.
What Hlonix does not collect
Do not send passwords, account numbers, router admin credentials, private IP addresses or other sensitive account information. Hlonix needs technical context and public evidence, not access to your broadband account.
Response expectations
Corrections are prioritized by whether they could materially change a buying or setup decision. A submitted report does not guarantee that a rule will be changed; the evidence must support the correction.